Refund & Exchange Policy

Refunds

Due to the nature of our products, used candles cannot be returned or refunded. We will replace or refund products that are damaged during shipment. Photographic proof of damage must be submitted to

Earth Scents within 14 days of delivery.

Exchanges

We hope you love your candle, but if for any reason you decide it’s not for you, then please email support@earthscents.co.uk and we will send you the return details.
The buyer is responsible for the delivery cost of all returned items.

You can send your images and enquiries to support@earthscents.co.uk

You may exchange your product for another candle of the same size and price within 14 days of purchase. The buyer is responsible for the shipping cost of all returned items.

In the event the package is damaged during shipping, you may return your unused candle(s) for a full refund of your purchase price, including shipping and handling fees within 14 days of delivery. Please contact us at support@earthscents.co.uk for further details.