Shipping Policy

Enjoy Free shipping on all orders within Scotland and the rest of the UK

We are proud to partner with Royal Mail to offer free shipping on all orders within Scotland and the rest of the UK. We understand that shipping costs can add up, so we want to make it as easy and affordable as possible for you to get the products you need and love.

Expected delivery times:

Scotland: 48 hours
Rest of UK: 48 to 72 hours

Please note that these are estimated delivery times and may vary depending on your location and the time of year. During peak periods, such as the Christmas holidays, delivery times may be longer.

How to track your order:

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the status of your order on the Royal Mail website.

Returns:

We offer a 30-day money-back guarantee on all orders. If you are not satisfied with your purchase for any reason, you can return it to us in its original condition within 30 days of receipt for a full refund.

Returns Policy

Further shipping info

Be sure to leave your mobile number and you'll receive text notifications giving you a one hour time slot for your delivery. Please note; once the item is in transit, it is the Customer who has control over the shipment and not the retailer. Please use your 'in-flight' options as per your emails from Royal mail to select safe place, leave with neighbour, arrange redelivery etc. We cannot do this for you.

We strongly advise that if you live in a block of flats/have a communal entrance, you disable any options allowing Royal Mail to leave with anyone other than yourself. We cannot be held responsible for items delivered to your address but lost within that address; Royal Mail will not allow us to claim for such items if you have these options enabled and you have a communal entrance. If you miss your delivery, or you forget to collect it from your specified collection point, you'll need to contact us on support@earthscents.co.uk or via the contact form on the website to rearrange it. We will send a payment link for £5 to redeliver your item, which is exactly what it costs to send Royal Mail back to your address. If an item is returned to us unexpectedly we will contact you to discuss redelivery. If you don't return our emails within 14 days we will refund your items less the delivery cost.

If you have any questions about our shipping policy, please do not hesitate to contact us.